Terms & Conditions
Last Updated: September 2026
Welcome to Arun Networks. By accessing our website, applying for a broadband connection, or using our Internet services, you agree to comply with the following Terms & Conditions. Please read these terms carefully before using our services.
1. Internet Services
Arun Networks provides broadband Internet and related services according to the plan selected by the customer. Service availability, speed, plan benefits, OTT services, TV channels, and other features may vary depending on the selected plan and service area.
2. New Connection
Customers must provide accurate and complete information while requesting a new connection. Installation will be carried out subject to service availability, technical feasibility, and applicable installation requirements.
3. Customer Information
The customer is responsible for providing correct name, mobile number, email address, installation address, and other required information. Arun Networks may use this information for connection activation, billing, service communication, and customer support.
4. Internet Speed
Internet speed depends on the selected plan, network conditions, equipment, Wi-Fi performance, connected devices, server capacity, and other factors beyond the direct control of Arun Networks.
The advertised plan speed refers to the applicable connection speed under suitable network and technical conditions.
5. Plan Validity and Renewal
Customers are required to maintain an active subscription according to the selected plan. Services may be suspended or discontinued if the plan expires or the applicable renewal payment is not received.
6. Payments and Billing
Customers must make payments according to the applicable plan, billing cycle, and charges communicated by Arun Networks.
Any applicable taxes, installation charges, equipment charges, or other service-related charges may be payable in addition to the plan amount.
7. Service Suspension
Arun Networks may temporarily suspend services due to non-payment, maintenance, technical issues, network upgrades, security concerns, misuse of services, or circumstances beyond reasonable control.
8. Network Maintenance and Service Interruptions
From time to time, Internet services may be affected by maintenance, equipment failure, power interruptions, upstream network issues, fibre cuts, natural events, or other technical circumstances.
Arun Networks will make reasonable efforts to restore services as soon as possible.
9. Customer Equipment
Customers are responsible for taking reasonable care of routers, ONT/ONU devices, cables, power adapters, and other equipment provided or installed at the customer premises.
Equipment replacement or repair charges may apply where damage, loss, misuse, or negligence is involved.
10. Acceptable Use
Customers must use Arun Networks services only for lawful purposes. Customers must not use the service for activities that violate applicable laws, regulations, or the rights of others.
Any misuse of the Internet connection, including activities that adversely affect the network or other customers, may result in service restriction or suspension.
11. OTT and TV Services
OTT platforms, applications, content, TV channels, and related entertainment benefits are subject to the availability and terms of the respective service providers.
Arun Networks does not guarantee the continuous availability of third-party OTT or TV services where such services are provided through external platforms.
12. Promotional Offers
Promotional offers, discounts, cashback, free periods, referral benefits, and other special offers are subject to their respective terms and validity periods.
Arun Networks reserves the right to modify or discontinue promotional offers where applicable.
13. Cancellation and Refunds
Cancellation and refund eligibility, if applicable, will depend on the selected plan, payment status, installation status, and the specific terms communicated at the time of purchase or subscription.
14. Customer Support
Customers may contact Arun Networks through the available customer support channels for service requests, technical complaints, billing queries, and other assistance.
15. Changes to Services and Terms
Arun Networks may modify its plans, pricing, service features, policies, or these Terms & Conditions from time to time. Updated terms will be published on this website where applicable.
16. Limitation of Liability
Arun Networks will make reasonable efforts to provide reliable Internet services. However, temporary interruptions or service limitations may occur due to technical problems, maintenance, third-party network issues, power failures, natural events, or circumstances beyond our reasonable control.
17. Privacy
Customer information is handled in accordance with the Arun Networks Privacy Policy .
18. Contact Us
For questions regarding these Terms & Conditions or our services, please contact Arun Networks through our available customer support channels.
Arun Networks
Phone: 8006800813
WhatsApp:
WhatsApp Support